1. Refund Eligibility:

a. To be eligible for a refund, the undex parcel must be in its original condition, unopened, and unused. Any signs of tampering or damage to the parcel may result in the refund request being denied.

b. Refunds are only applicable for undex parcels that have been purchased directly from our website or authorized retailers. If you have purchased the undex parcel from a third-party seller, please contact them directly for their refund policy.

2. Timeframe for Refund Request:

a. Refund requests must be submitted within 30 days from the date of purchase.

b. To initiate a refund request, please contact our customer support team via email or phone as provided on our website. Please provide your order details, including order number, purchase date, and reason for the refund request.

3. Refund Process:

a. Once we receive your refund request, we will assess the eligibility based on the criteria mentioned in point 1.

b. If the refund request is approved, we will notify you via email or phone and provide further instructions.

c. You will be responsible for shipping the undex parcel back to us, and the shipping cost will not be refunded.

d. Once we receive the undex parcel and verify its eligibility for a refund, we will process the refund within X business days.

e. The refund will be issued in the same form of payment used during the original purchase.

4. Exclusions:

a. We do not offer refunds on undex parcels that have been personalized or customized.

b. Refunds will not be provided for undex parcels if the original packaging is missing or damaged.

5. Damaged or Defective Parcels:

a. If you receive a damaged or defective undex parcel, please contact our customer support team within 48 hours of receiving the parcel.

b. We may request photos or proof of the damage/defect to assess the issue.

c. If the parcel is found to be damaged or defective, we will provide you with instructions for returning the parcel, and a replacement will be shipped to you free of charge. If a replacement is not available, we will issue a refund for the damaged or defective parcel.

6. Change of Mind:

a. We do not offer refunds for undex parcels due to a change of mind or personal preferences.

Please note that this refund policy is subject to change without prior notice. We encourage you to review our refund policy before making a purchase.